FAQ

Below is a list of frequently asked questions which hopefully will help answer some of your queries about how this all works!

What do I need to apply?

Your name needs to be on the tenancy agreement or mortgage to apply. If you have any of the following: Bankruptcy, Debt Relief Order (DRO) or Individual Voluntary Arrangement (IVA) unfortunately we won’t be able to proceed.

If you’ve applied previously but your application wasn’t successful, please wait 6 months before you re-apply.

How do I apply?

Simply click on ‘Apply now’ on any of our product pages or Click here and then enter your postcode to check if we cover your area (we cover most of Northern England).

If you’re within our area, we’ll ask you to fill in a few basic details. We will then text you back to see when it’s convenient to call you to go through the application (it only takes 3-4 minutes to complete).

We are open Mon-Fri 9-5, if you apply outside of these times, we will get back to you the next working day.

How can I protect myself from scams/fraud?

There are companies out there that scam people, and also try to copy other companies such as ourselves. Companies like that will usually ask for money upfront. Check the FCA’s website (fca.org.uk) to check the Register see if they are authorised to offer credit.

We only ask for payment to start on sofa orders about a month before delivery. For all our other products we take the first week’s payment just before the day of delivery, so for example if you ordered a TV for £7.50 per week, you would pay £7.50 a few days before.

If you are unsure or hesitant about a company, look at their reviews online. You can look at our reviews from our customers here.

Things to bear in mind when applying

You only need to send one enquiry, even if you are applying for more than product.

What areas do you cover?

Click here and enter your postcode to check. Our coverage area is always up to date, so you don’t need to phone us to double-check.

Do I have to pay a deposit?

No, you don’t have to pay a deposit, but you can if you wish. If you pay a deposit it will reduce your weekly payment and the overall interest you pay. We just need your first payment before the day of delivery which can be made by card or bank transfer. Please note that if you are ordering a sofa, payments will need to start around 1 month before your sofa arrives.

Do you install appliances?

We can install washing machines and tumble dryers to existing plumbing, or we can leave the appliance there for you to install later. We can arrange to install cookers by qualified technicians, if you click the ‘installation’ button on the product page, it will show you the amount that would be added to your payment to include this service.

Do you assemble beds?

Yes we do! There is a small extra charge for us to build the bed from start to finish for you, if you click the installation/assembly box on the page, it will calculate the new total.

What is the application process?

Once you have submitted your enquiry, you will get a text from us asking when it’s convenient for us to call back.

The first part of the application is a quick 3/4 minute phone call. If this part is ok, we then ask you to send in a full months bank statement, ideally by downloading a PDF and emailing that to us. We will then get back to you once you have sent in your statement.

If you aren’t able to do that, then you can take screenshots from your phone and send that to us as well, but please ensure that they are in order and clear to read.

Your personal information collected during the processing of the application is held securely by us and used only for this purpose. Telly4u Limited (trading as Payweeklyworld) is licenced by the Information Commissioner’s Office to collect, store and process customers personal information and our reference is Z172048X.

Do you do a credit check when I apply?

We do a soft credit check (Bankruptcy, Debt Relief Order, IVA, CCJs) that won’t show up on your credit report.

How quick is delivery?

It depends what you’ve ordered. If it is anything apart from a sofa or furniture then (once your application has been approved) it’ll usually take up to 3-5 working days for delivery. Sometimes we can even deliver next day if it’s in stock! If it is a sofa it’ll be about 6 – 12 weeks, if it’s furniture it’ll be anything up to 2 – 3 weeks.

Do I have to pay weekly or can I pay fortnightly/monthly?

You have the option to pay weekly, fortnightly, 4 weekly or monthly. It is best to pay us on the day you get paid, whenever that is.

If I recommend a friend or family member do I get any reward?

Yes you do! If you’re an existing customer and you’ve recommended someone who gets approved, you will get £25 for each person. A lot of our business comes from recommendations and we thank you for spreading the word about us.

Can I just buy something outright?

Yes you can buy anything outright, you don’t have to get it on finance and if you decide to pay this way you won’t pay any interest.

What happens if I’m having difficulty making my payments?

We understand that sometimes circumstances change or an unexpected expense comes in, but please don’t worry – we have many options available and we can always find a suitable solution which can be tailored to your individual situation. In all cases, please contact us as soon as you realise that there might be a problem.

For example, if the problem is short term, we can:

reduce your payments until your circumstances improve, then you can gradually catch up the arrears. As long as you catch up within your agreed term, no additional charges will apply
delay your payment and then catch up gradually. As long as you catch up within your agreed term, no additional charges will apply

If the problem is long term, we can:

reschedule your payments, which removes any arrears and will reduce your remaining payments to a reasonable, affordable level. You won’t be charged any fees or additional interest for this arrangement, although your contract will take longer to pay off.
you have the option to return some or all of your products if you can’t afford them and we would then need to assess the affordability of any products you wish to keep.

In all cases where product(s) are handed back, they must be in reasonable condition and good working order before they can be considered for return. There are no fees or penalties for returning products, and this will not affect your credit score in any way.

We are always prepared to discuss a reasonable, affordable payment plan should your circumstances change, and it’s vitally important that you contact us as soon as possible so we can help you get back on track.

Please don’t ignore the problem, as doing nothing could make things worse. We could, as a last resort, take legal action against you through a County Court Judgement (CCJ), which could affect your credit rating and make it more difficult to get credit in the future and you could end up paying more in interest and charges.

How do I recycle my electrical items responsibly?

Recycle your electrical and electronic devices free at your local recycling centre. To find your nearest centre, visit the Recycle More [www.recycle-more.co.uk] website and type in your postcode.

Unwanted electrical equipment is the UK’s fastest growing type of waste.

Why recycle?

Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

We’re proud to support your local authority in providing local recycling facilities for electrical equipment.

To remind you that old electrical equipment can be recycled, it is now marked with the crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin.

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.

How are we helping?

In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by financially supporting the national network of WEEE recycling centres established by local authorities. This is achieved through membership of the national Distributor Take-back scheme (DTS).

To find more information on WEEE recycling and to locate your nearest recycling centre please visit the Recycle More [www.recycle-more.co.uk] website.